How to Use ‘Sorry’ in British English

Did you know that the average Brit uses the word ‘sorry’ around 8 times a day?

In English, particularly in British English, we use the word ‘sorry’ in many ways that go beyond a simple apology. Whether we’re late, in someone’s way, or simply trying to ask for help, ‘sorry’ slips into our sentences almost automatically and sometimes for things we haven’t even done wrong! I have even been known to apologise to inanimate objects!

But why do we say it so much, and what are the different ways we use this little word in everyday life? From softening requests to showing empathy, ‘sorry’ is more versatile than you might think! In this post, we’ll explore the different ways we use ‘sorry’ in everyday conversations.

1. To Apologize for Mistakes

The most common use of "sorry" is to apologise when we’ve made a mistake or done something wrong. It’s straightforward and to the point.

Example: Sorry, I missed your call.

This is the classic, direct apology for a small mistake.

2. To Get Someone’s Attention

Sometimes, we use ‘sorry’ as a polite way to interrupt or grab someone's attention, especially when we don’t want to seem rude or abrupt.

Example: Sorry, could you help me with this?

It's a polite way to start a conversation when you need assistance or information.

3. To Show Empathy

Even if we aren't responsible for what’s gone wrong, we often say ‘sorry’ to show empathy and understanding when someone tells us about a difficult situation.

Example: I’m sorry to hear that.

This is about expressing concern and care, rather than apologizing for something you’ve done.

4. As a Polite Gesture

In British culture, we often use ‘sorry’ even when we aren’t at fault. It’s a kind of social reflex, a way to be polite when somebody bumps into us or when something awkward happens.

Example: [Somebody bumps into you] Sorry!

This doesn’t necessarily mean you’re taking blame—it’s just a polite gesture!

5. To Soften Requests

We use ‘sorry’ to make requests sound less direct or demanding, softening the tone of what we’re asking for.

Example: Sorry, could you pass the salt?

Here, ‘sorry’ makes the request more polite and considerate.

6. When You Haven’t Understood Someone

We also use ‘sorry’ when we don’t understand what someone has said. Instead of saying, ‘What?’ or ‘Can you repeat that?’ which might sound rude, ‘sorry’ is a gentler way to ask for clarification.

Example: "Sorry, could you say that again?"

This helps keep the conversation polite and flowing smoothly.

What does ‘Sorry Not Sorry’ mean?

Finally, the English phrase ‘sorry not sorry’ is a playful way of saying that you don’t really feel sorry at all. It’s often used humorously or when you want to acknowledge that you should apologise but don’t actually feel regretful.

Example: I ate the last cookie—sorry not sorry!


This expression is perfect when you’re unapologetic and want to make light of the situation.


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How to Complain Effectively and Politely in English